3 000+
Guest Hosted
300+
Travel Partners
80+
Tours Organized
How We Organize Tours
Azamat Rakhmanov
Founder & CEO
NovaMoon Travel creates refined small-group journeys in Dubai designed for comfort, discovery, and exceptional experiences. From the moment you arrive at Dubai International Airport, our team personally meets you and ensures every transfer and reservation is seamlessly arranged. Throughout the journey you travel in comfortable private vehicles with a dedicated driver, allowing the schedule to remain flexible and relaxed. We stay only in carefully selected 4–5★ hotels located near Dubai’s most iconic landmarks and vibrant districts.
Our experienced local guides reveal not only the history of Dubai, but also the traditions, culture, and modern lifestyle that shape the city today. Each itinerary blends world-famous highlights such as the Burj Khalifa and desert safari with carefully chosen locations that most visitors never discover. At the same time, every program can be adjusted to reflect the interests of our guests. Some travelers enjoy exploring museums, art spaces, and historical districts, while others prefer shopping in Dubai’s renowned malls and boutique areas.
Guests also discover the diverse culinary scene of the city — from authentic Emirati cuisine to award-winning international restaurants. The program may include evening entertainment, waterfront promenades, desert experiences, and exclusive city viewpoints. With NovaMoon Travel, every journey becomes a thoughtfully curated experience designed around the tastes and expectations of our guests. ✨
Airoport Meet & Assist
Private Transport
Top Hotels
Experienced Guides
Proven Itineraries
Small Group Experience
Why Travel With NovaMoon
- Airport Meet & Assist — personal greeting at Dubai airport and direct transfer to your hotel
- Private Transportation — comfortable air-conditioned vehicles for all excursions and transfers
- Top Hotels — carefully selected 4–5★ hotels in central Dubai locations
- Experienced Local Guides — licensed guides who know the culture, history, and hidden spots of the city
- Custom Itineraries — routes designed around guest interests: cuisine, museums, shopping, and entertainment
- Small Group Experience — intimate groups that allow for a more comfortable and personalized travel experience
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Frequently Asked Questions
This tour is a customized group itinerary across the UAE with fixed logistics and a pre-approved itinerary.
A full description, timing, and service list are provided in the tour PDF program, which is the main operating document.
Flights are not included in the tour and are arranged by the partner.
All services, attractions, and excursion formats strictly adhere to the approved itinerary.
The organizer reserves the right to make minor adjustments based on operational needs (weather conditions, site availability, site regulations), while maintaining the level and logic of the route.
Service is provided by Russian-speaking guides and coordinators.
Throughout the tour, participants will receive support from the host, including organizational assistance and prompt resolution of any issues.
Guests are met at the airport, with subsequent transfers and check-in coordination.
All logistics processes are centralized and aligned with the program’s timing.
Each participant is provided with medical insurance for the entire duration of their stay in the UAE.
The insurance policy covers basic medical expenses under standard terms. Extended insurance options are available upon request.
The tour is organized in a group format with a limited number of participants—40 to 50.
Places are allocated based on confirmation and payment receipt.
In cases of high demand for specific dates, a waitlist may be created. If additional availability becomes available, partners on the waitlist will be notified on a priority basis.
To be added to the waitlist, you must notify the host in advance.
Confirmation priority is reserved for applications with fulfilled financial obligations.
The host company is fully responsible for ground handling, program coordination, and the quality of services provided.
Reservations are made based on a partner’s request and subsequent confirmation.
All requests are processed promptly, adhering to the agreed-upon deadlines.
Cooperation is based on a professional B2B basis.
Commercial terms, including payment methods, agency fees, and net rates, are provided on an individual basis.
Tour adaptations can be made to meet the partner’s needs, including adjustments to the program, accommodation format, and service level.
Each partner is assigned a dedicated manager.
All operational and commercial issues are handled directly and on a priority basis.
Reservation confirmation is based on the partner’s request.
A prepayment is required to secure a place in the group. The remaining amount must be paid within the specified timeframes before the arrival date.
Standard payment terms:
— prepayment: 30% of the tour cost upon confirmation
— full payment: no later than 14 days before arrival
Other payment terms can be agreed upon individually.
All services are considered confirmed only upon written confirmation from the host company.
Availability is not guaranteed until confirmation is received.
Any changes or cancellations to your reservation must be made in writing.
The cancellation date is considered the date the notification is received by the host.
The following conditions apply to cancellations:
— more than 21 days prior to arrival: no penalty
— 21 to 14 days prior: 30% of the tour price will be retained
— 14 to 7 days prior: 50% of the tour price will be retained
— less than 7 days prior or no-show: 100% of the tour price will be retained
Special cancellation policies may apply during periods of high demand (holidays, exhibitions, high season).
Changes (dates, participant list, etc.) are considered individually and may result in a recalculation of the cost.
The organizer reserves the right to refuse changes if technically feasible.
The parties are relieved of liability for partial or complete failure to fulfill obligations in the event of force majeure.
In such cases, settlements are made based on actual expenses incurred.
The host company is responsible for the quality of ground services within the confirmed program.
The partner is responsible for the accuracy of the tourist information provided and for meeting payment deadlines.